Good morning, First of all we are sorry to hear that your day at Siam Park was not what you expected. The only positive thing I can mention is that it is a beautiful park. Overall, we didn’t do a lot of rides, while we paid 38 euros entrance, we also got yelled at by a rude security guy for running around with a torned mask. The next rides were the same waiting lines (except for the snake ride). After it was our turn, we already were angry of standing in line that long. We even saw the same guys from the fast pass queue taking the ride over and over again while we kept waiting for a single ride. We stood in line for almost an 1,5 hours.

Not knowing how long the regular queue would take, we decided to stand in line (queue waiting signs are not present). We found out that there was also a queue for fast pass. Then we decided to go on a ride called the dragon. You will be forced to buy one in the park. As you might guess, the mask did not last long. You also have wear a mask everywhere, also on rides. Finally found a locker, but had to pay 10 euros for it. Lockers are also spread across the park, making it hard to find one that still has a locker available. Terrible, It all begun by queuing for a locker which took almost 45 mins. We hope you will give us another opportunity in the future. We, who have suffered a total closure of our businesses for around 14 months, are more than aware that safety regulations must be complied with and respected, and this is the message we convey to our visitors. Of course, all safety regulations can only be complied with if there is awareness and cooperation on the part of the people.

In addition, we also have a surveillance team whose sole function is to control and monitor the public's compliance with the rules. We are making a great effort to ensure that visitors comply with safety regulations and we have invested heavily in signage, loudspeakers, separation signs, disinfection dispensers, etc. We also have capacity control (at 33%) and temperature control and signs throughout the park reminding you to keep your social distance. The mask can be removed when going down a slide, at which point you can store it in a mask holder to prevent it from getting wet. At Siam Park we comply with the regulations and disinfection protocols established by the Government and the Ministry of Health, which include the compulsory use of masks in crowded areas and in all places where it is impossible to keep a safe distance: lockers, toilets and refreshment points.

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